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OCBC Services

OCBC Services to support customer banking activities

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    Report on Financial Information and Final Tax Realization

    Bank Reference Letter

    Bank Comfort Letter

    Safe Deposit Box

    Individu

    Premier Banking

    Confirmation Letter

    Remittance

    Top eWallet & Bill Payment

    e-Tax

    Telegraphic Transfer

    Bank Notes

Report on Financial Information and Final Tax Realization (Report on Financial and Final Tax) for customer convenience in terms of tax reporting, has been available since 2016. This service can be accessed by individual customers independently.

The content of the report includes the detail of customer’s products that are subject to tax:

  • Savings
  • Wealth
  • Loans

Benefits for customers:

  • Description of Assets, Loans, Income for SPT Reports to Tax Office
    Facilitate customers in grouping assets, loans, acquisition value, income for tax reporting purposes every year.
  • Grouping Investment Assets That Have Equal Classification
    Facilitate customers in diversifying assets and investment allocation according to profile and financial goals.

Summary of Alteration

  Existing Version Before December 2022 Updated Version Year 2023
Report Name SPT Report Supporting Data Report on Financial Information and Final Tax Realization
Customer Address According to the correspondence address According the address on the NPWP (if not there, a correspondence address will be displayed)
Bond Tax Withholding Receipt Number Bank OCBC will receive data on the bond coupon tax receipt number from the Custody Bank after the tax deduction process For final tax withholding-collection transactions not carried out by Bank OCBC, the Custody Bank will send the coupon tax withholding receipt number directly to the customer's address
Property Details The value of the property displayed is the market value indication The property value shown is the acquisition value

Ways of access for individual customers

  • E-Statement, https://www.ocbcnisp.com
  • If you don't have an email, contact your Relationship Manager or TANYA OCBC at 1500-999.

Bank Reference Letter is a statement issued by the Bank based on request from the customer.

This service is available at:
  • All OCBC Bank branches
How to Apply:
  1. The customer submits a request for the issuance of a Bank Reference Letter in writing at the branch or through marketing that manages the customer's account
  2. Signed according to the specimen
Terms and Conditions:
  • General, for example: for the purposes of opening an account at another bank, continuing study abroad, etc.
  • Have a Savings and / or Current Account
  • Has been a customer of Bank OCBC for at least 3 months
  • Precipitation is at least a minimum balance in accordance with the applicable provisions of the Bank. If a customer has a Savings and Demand Deposit account, the two types of accounts may not balance below the minimum balance requirement
Fee:

Clients will be charged IDR50,000/sheet

Bank Comfort Letter released by the bank as requested for external auditors appointed by the client.

This service is available at:

  • All Bank OCBC branches

How to Apply:

  1. Customers make a written request for a Reference Letter from the bank or by Marketing who manage the client’s account
  2. Signature as on the specimen

Terms and Conditions:

  • Own a savings and/or giro account at OCBC Bank which is active within 3 months and the balance meets the minimum requirement for both products. If the customer owns a loan, the customer must own an active savings or giro account and has a good record.
  • Include supporting documents related to project that is going to be joined such as Tender invitation.
  • The account is not blocked because of requests from authorized agencies.

Fee:: Clients will be charged IDR150,000/sheet

Safe Deposit Box

Safe Deposit Box or commonly known as SDB is a box leasing service for assets or securities specially designed to provide a sense of security and comfort for you.

  1. Terms of Safe Deposit Box (SDB) Opening/Leasing:

    1. Terms of Safe Deposit Box (SDB) Opening/Leasing
    2. Attach proof of self-identity
    3. Have a relationship account in the form of Savings/Giro Bank OCBC
    4. New SDB rental, Tenants have an average total asset under management (AUM) for the last 1 month of at least IDR 100,000,000.
    5. SDB Leasing Period Extension: The tenant has a minimum total asset under management (AUM) for the last 12 months of IDR 100,000,000.
      Note: If the Customer who wants to extend the SDB rental does not meet the AUM requirements, the applicable rental rate is added with a penalty of 50% of the applicable SDB rental rate + VAT (and a late fee is added (if any).

  2. Additional provisions related to Safe Deposit Box (SDB) Leasing:

    1. Leasing SDB for the first time, the rates and fees will be charged to the Tenant, consist of leasing fees, VAT and key security deposit, which will be debited from the Tenant's relation account.
    2. If there is an increase in the key security deposit, it is mandatory to add a maximum key security deposit during the next SDB renewal period.
    3. At the time of renewal, the rates and fees charged to the Tenant, consist of leasing fees, VAT, and fines (if any) which will be debited from the Tenant's relation account.
    4. Lease extension deadline of SDB (grace period) is 29 calendar days.
    5. If after the extension deadline, the Bank has not succeeded in making a debit from the Tenant's relation account, the Tenant will be subject to a penalty for late payment of SDB leasing:
      1. Tenants who are late in making SDB Leasing Payments and will extend the Lease Period, the following conditions apply:
        Delay period Late payment fee Information
        1 – 29 days Free Rental rates & fees follow the applicable provisions at the Bank
        30 days – 89 days 10% x Leasing Fee 1 year
        90 days – 179 days 30% x Leasing Fee 1 year
        180 days – 364 days 80% x Leasing Fee 1 year
        365 days 100% x Leasing Fee 1 year

      2. Tenants/Customers who are late in paying the SDB renewal fee and do not renew the lease period are subject to the following conditions:
        Delay period Late payment fee Information
        1 - 29 days Free Rental rates & fees follow the applicable provisions at the Bank
        30 days – 89 days 30% x Leasing Fee 1 year
        90 days – 179 days 60% x Leasing Fee 1 year
        180 days – 365 days 100% x Leasing Fee 1 year

      3. Late fees are calculated starting from the last lease due date.
      4. If the due date of SDB leasing is not on a business day, then the calculation of the penalty will start on the next working day.
      5. For delays of more than 365 days (above 1 year), multiples apply.
        Example: Customer is late Payment for 1 year 4 months and will extend the SDB Rental Period, then the Late Fee is 100% (365 days fine) + 30% (120 days fine) of the Rental Fee for 1 year.
    6. In this case there is demolition of the SDB rented by the customer, then all costs arising from the demolition of the SDB, including the costs to restore the form and function of the SDB will be the burden and responsibility of the customer. And if it is not paid by the customer, the fee will take/paid from key guarantee. If there is a shortage of funds, then the remaining deficiency will be charged to the customer.

    Effective September 7, 2023, there is a arrangement of branch office classification, additional fee rates & term and conditions for safe deposit box (SDB).

    Terms of Opening/Leasing/Extending the applicable Safe Deposit Box (SDB):

  3. SDB SPECIAL CLASSIFICATION BRANCH**

    1. Available at Branch Offices as follows:

      1. JAKARTA - JKT OFFICE-PLUIT KARANG UTARA
      2. JAKARTA - JAKARTA - PANTAI INDAH KAPUK
      3. JAKARTA - DANAU SUNTER AGUNG OFFICE
      4. JAKARTA - ALAMANDA TOWER OFFICE
      5. JAKARTA - PURI FINANCIAL TOWER OFFICE
      6. JAKARTA - JAKARTA - TAMAN PALEM
      7. JAKARTA - JAKARTA - KENSINGTON KELAPA GADING
      8. BOGOR - PEMBAN BOGOR-JUANDA BRANCH OFFICE
      9. BOGOR - BOGOR-PAJAJARAN
      10. TANGERANG - TANGERANG CITY
      11. TANGERANG - ALAM SUTERA OFFICE
      12. BANDUNG - KOTA BARU PARAHYANGAN
      13. BANDUNG - KCU CIBEUNYING BANDUNG
      14. BANDUNG - BUAH BATU OFFICE
      15. BANDUNG - ASIA AFRIKA BANDUNG OFFICE
      16. SURABAYA - NGAGEL OFFICE
      17. SURABAYA - PEMUDA SURABAYA OFFICE
      18. SURABAYA - HR MUHAMMAD
      19. PEKANBARU - PEKANBARU-A.YANI OFFICE
      20. MEDAN - CEMARA ASRI
      21. MEDAN - POLONIA MEDAN OFFICE
      22. PALEMBANG - R. SOEKAMTO OFFICE
      23. BATAM - CABANG BATAM-PALM OFFICE

      *) Safe Vault is only available at Asia Afrika Bandung Branch Office
      **) SDB Branch special classifications will be evaluated periodically, and will be implemented in January each year.

    2. Terms of Opening/Leasing/Extending SDB Special Classification Branch:

      3. New SDB Opening/Leasing & Renewal
      1.1 For Premier Banking, Private Banking, and Non-Individual customers:
      1. New SDB rentals are limited to a maximum of 2 (two) SDB boxes per Customer.
      2. New SDB Leasing: Customers are required to have an average total asset under management (AUM) for the last 1 (one) month of at least IDR200,000,000
      3. SDB Rental Extension: Customers are required to have an average total asset under management (AUM) for the last 12 (twelve) months of at least IDR200,000,000

      Simulation of New Opening/Leasing Rates & Fees for Premier Banking, Private Banking, and Non-Individual Customers in Special Classification Branches per Year:
      Type Rental Price* (IDR) Key Guarantee Fee*** (IDR) Total Cost before VAT (IDR)
      Small 600,000 1,000,000 1,600,000
      Medium 1,000,000 1,000,000 2,000,000
      Big 1,500,000 1,000,000 2,500,000
      Safes** 1,500,000 1,000,000 2,500,000

      *) Fees do not include 11% VAT (or according to applicable VAT provisions).
      **) The safes is only available at the Asia Afrika Bandung Branch Office
      ***) The key guaranteed fee is only charged upon opening/new rental
      ****) if the Customer who wants to extend the SDB rental does not meet the provisions of AUM point III.b.1.1.3), then the applicable rental rate is added with a penalty of 50% of the applicable SDB rental rate + VAT (and a late fee is added (if any)

      New SDB Opening/Leasing & Renewal
      1.2 Personal Banking Customers Only - Other individuals or segments not mentioned in point b.1.1:
      1. New SDB rentals are limited to 1 (one) SDB box per Customer.
      2. New SDB Leasing: Customers are required to have an average total asset under management (AUM) for the last 1 (one) month of at least IDR200,000,000
      3. SDB Rental Extension: Customers are required to have an average total asset under management (AUM) for the last 12 (twelve) months of at least IDR200,000,000
      4. There is an additional rental fee of 50% of the applicable SDB rental price + VAT.
      5. The process of debiting rental fees will be carried out 2 times:
        1. First debit for SDB Rental Price
        2. Second debit for Additional Rental Fee
      6. Customers who have been charged additional fees, are not charged a fine fee according to point I.5 above.

      Simulated Rates & Fees for New Opening/Leasing SDB Personal Banking Customers - Individuals in Special Classification Branches per Year:
      Type Rental Price* (IDR) Additional Rental Fee (IDR) Key Guarantee Fee*** (IDR) Total Cost before VAT (IDR)
      Small 600,000 300,000 1,000,000 1,900,000
      Medium 1,000,000 500,000 1,000,000 2,500,000
      Big 1,500,000 750,000 1,000,000 3,250,000
      Safes** 1,500,000 750,000 1,000,000 3,250,000

      *) Fees do not include 11% VAT (or according to applicable VAT provisions).
      **) The safes is only available at the Asia Afrika Bandung Branch Office
      ***) The key guaranteed fee is only charged upon opening/new rental

  4. SDB REGULAR CLASSIFICATION BRANCH

    1. Available at Branch Offices as follows:

      1. JAKARTA - GUNUNG SAHARI OFFICE
      2. JAKARTA - MANGGA DUA OFFICE
      3. JAKARTA - HAYAM WURUK
      4. JAKARTA - PLUIT KENCANA
      5. JAKARTA - MENTENG
      6. JAKARTA - BANK OCBC TOWER OFFICE
      7. JAKARTA - CITRA GARDEN OFFICE
      8. JAKARTA - TAMAN RATU
      9. JAKARTA - KEBON JERUK
      10. JAKARTA - JELAMBAR
      11. JAKARTA - GADING KIRANA
      12. JAKARTA - KELAPA GADING OFFICE
      13. TANGERANG - GADING SERPONG
      14. TANGERANG - KARAWACI OFFICE
      15. TANGERANG - OCBC SPACE
      16. BANDUNG - SETIABUDI OFFICE
      17. TASIKMALAYA - TASIKMALAYA OFFICE
      18. YOGYAKARTA - YOGYAKARTA OFFICE
      19. BALI - SUNSET ROAD
      20. MALANG - SUPRAPTO MALANG OFFICE
      21. SURABAYA - MANYAR
      22. PONTIANAK - AHMAD YANI
      23. MAKASSAR - MAKASSAR PETTARANI OFFICE
      24. MAKASSAR - LANTO DAENG PASEWANG
      25. BALIKPAPAN - KC BALIKPAPAN - MT HARYONO
      26. SAMARINDA - SAMARINDA OFFICE
      27. JAMBI - JAMBI OFFICE
      28. LAMPUNG - KC LAMPUNG - KARTINI

    2. Regular Classification SDB Opening/Leasing/Renewal Rates & Fees per Year:

      3. Type Size (cm) Rental Price* (IDR) Key Guarantee Fee*** (IDR)
      Small 7,5 x 25 x 60 600,000 1,000,000
      Medium 12,5 x 25 x 60 1,000,000 1,000,000
      Large 25 x 25 x 60 1,500,000 1,000,000

      *) Fees do not include 11% VAT (or according to applicable VAT provisions).
      **) The safes are only available at the Asia Afrika Bandung Branch Office
      ***) The key guaranteed fee is only charged upon opening/new rental
      ****) if the Customer who will extend the SDB rental does not meet the AUM requirements, the applicable rental rate is added with a penalty of 50% of the applicable SDB rental rate + VAT (and a late fee is added (if any)

    3. Terms of Opening/Leasing/Extending SDB Regular Classification:

      4. I New SDB Opening/Leasing & Renewal
      1.1 For Premier Banking & Private Banking segment customers:
      For Premier Banking & Private Banking segment customers:
      1.2 For Individual & Non-Individual Customers:
      1. New SDB rentals are limited to 1 (one) SDB box per Customer.
      2. Process debit rental fees will be carried out automatically to the Customer's account
      1.3
      1. New SDB Leasing: Customers are required to have an average total asset under management (AUM) for the last 1 (one) month of at least IDR 100,000,000
      2. SDB Rental Extension: Customers must have an average total asset under management (AUM) for the last 12 (twelve) months of at least IDR 100,000,000

      Simulated Rates & Feesfor New Opening/Leasing Regular Classification per Year:
      Type Rental Price* (IDR) Key Guarantee Fee*** (IDR) Total Cost before VAT (IDR)
      Small 600,000 1,000,000 1,600,000
      Medium 1,000,000 1,000,000 2,000,000
      Big 1,500,000 1,000,000 2,500,000

      *) Fees do not include 11% VAT (or according to applicable VAT provisions).
      **) The key guaranteed fee is only charged upon opening/new rental.

For further information, please contact your Relationship Manager or ask OCBC 1500- 999 / +62-21-26506300 (from overseas) or email tanya@ocbcnisp.com.

Safe Deposit Box Premier Banking

Safe Deposit Box Premier provides special rental fees to make it easier for Premier customers to store a variety of valuables safely.

Provisions for granting discounts or waiving SDB rental fees for Premier customers

Minimum Fund Placement (AUM Rupiah) Safe Deposit Box Sizes*
Small** Medium** Large**
≥ IDR 500 Million - < Rp 2 Billion Free Discount 50% Discount 50%
≥ IDR 2 Billion - < 5 Billion Free Free Discount 50%
≥ Rp 5 Billion Free Free Free
 
Terms & Conditions:
  • If the customer has already owned a Safe Deposit Box, the discounted/free rentals will be given when extending the Safe Deposit Box rent
  • SDB facility can be extended as long as the customer is still registered as a Premier Banking client and meets the AUM requirements
  • All customers who rent Safe Deposit Boxes must have a related savings account or current account where the fund is debited from
  • All Safe Deposit Box rents/services work based on written applications made by customers by filling in and signing the Safe Deposit Box request form and Safe Deposit rental agreement

Confirmation letter released by the bank as requested for external auditors appointed by the client.

This service is available at:
  • All OCBC Bank branches
  • Online Banking
How to Apply:
  • Customer make a written request for a Reference Letter from the bank or by Marketing who manage the customer’s account
  • Signature as on the specimen
Fee:
 Clients will be charged IDR10,000/sheet.

 

Transfer funds in different foreign currencies around the world.

This service is available at:
  • All OCBC Banks in Indonesia
  • Through online banking
Payment Point Community:

Cut Off Time

  • Outgoing TT: After 03:00 pm
  • Incoming TT: Before 02:00 pm
Fees:
Transfer Valuta Asing Biaya
Biaya Telex IDR 50 Ribu
Biaya Provisi:
  • Tanpa biaya penukaran
  • Dengan biaya penukaran
 0,125% (minimal USD 10, maksimal USD 150/ekuivalen)
  • Giro Valas: Gratis (Hanya biaya telex)
  • Multicurrency: Gratis (hanya biaya telex)

Top Up eWallet such as Gopay and OVO become faster and easier, also made all payment processes more efficient. In addition to Top Up, customers can make several bill payments at once and make periodic payment arrangements automatically.

This service is available at:
  • OCBC mobile
  • Internet Banking
  • ADM
  • EDC
Terms and Conditions:
  • Register and activate OCBC mobile or Internet Banking
  • Have a Debit Card and PIN for payments via ATM or EDC
Fees and Charges:
 Bill payment fee. click here

Digital service for sending data online and tax payments in real-time.

This service is available at:
  • Our branches
  • E-tax client program installed on the client’s personal computer
Terms and Conditions:
  • Registered and completed the Cash Management form
  • Own an OCBC bank Giro account
  • Cut Off Time
    1. Batch 1: from 12:00 pm
    2. Batch 2: from 3:00 pm

Money transfer services in foreign currencies to other banks in or outside Indonesia.

This service is available at:
  • All Bank OCBC branches
  • Through Online Banking
  • OCBC Business
How to use the service:
Fees and Charges:
  • Costs Through Branch
  • Fees through Online Banking. click here
  • Costs through OCBC Business

Bank Notes

Bank Notes is cash withdrawal & deposits transaction in the form of foreign currencies paper money.

You can find bank notes transaction at the nearest OCBC Branch within this link.

Terms & Transaction Limit:

Effective June 5, 2023, the limit for Bank Notes transactions applies

No Transaction Category Currency Limit
1 Foreign Currency Deposits USD, SGD, EUR, AUD, GBP, JPY, CNH ≤ equivalent USD 25,000 per day per Customer, Specifically for Private Banking Customer ≤ : equivalent USD 50,000 per day per Customer. Provision fee 0,50% (count from excess limit)
2 Foreign Currency Withdrawal (Currenct Account) USD, SGD, EUR, AUD, GBP, JPY, CNH ≤ equivalent USD 30,000 per day per account Provision fee 0,50% (count from excess limit)
3 Foreign Currency Withdrawal (Saving Account) USD, SGD, EUR, AUD, GBP, JPY, CNH
Segment Per Day/CIF Per Month/CIF
Personal Banking Accumulation ekv USD 2,500 Accumulation ekv USD 25,000
Premier Banking Accumulation ekv USD 5,000 Accumulation ekv USD 50,000
Private Banking Accumulation ekv USD 10,000 Accumulation ekv USD 100,000

Provision fee 0,50% (count from excess limit)

HKD currency withdrawal transactions can still be made at the following branches:

Branch Office Region
OCBC Tower Branch Area Jabodetabek
ONSpace Branch Area Jabodetabek
Menara Kelapa Gading Branch Area Jabodetabek
Pantai Indah Kapuk Branch Area Jabodetabek
Bandung Asia Afrika Branch Area Jawa Barat
Semarang Katamso Branch Area Jawa Tengah
Surabaya – HR Muhammad Branch Area Jawa Timur
Medan Polonia Branch Area Sumatera
Makasar Ahmad Yani Branch Area IBT
Bali Sunset Road Branch Area IBT

For further information, please contact your Relationship Manager or ask OCBC 1500-999 / +62-21-26506300 (from overseas) or email tanya@ocbc.id.

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PT Bank OCBC NISP Tbk is licensed and supervised by the Indonesian Financial Services Authority & Bank Indonesia, and is a guaranteed member of Indonesia Deposit Insurance Corporation (LPS)